Privacy Policy

Effective Date: March 1, 2025

Company Name: PipeWrench Plumbing

Address: 21370 SW Langer Farms Pkwy, Suite 142, Sherwood, OR 97140

Oregon CCB License #: 254530

Licensed, Bonded, and Insured in the State of Oregon

At PipeWrench Plumbing, your trust and privacy are important to us. Whether you’re reaching out about a small repair or a full remodel, we take the protection of your information seriously. This Privacy Policy explains how we collect, use, and protect your personal details when you visit our website, contact us, or schedule service.

1. What Information We Collect

We collect personal and non-personal information to give you the best service possible and to meet Oregon plumbing regulations.

Personal Information may include:

Your name
Phone number
Email address
Home or job site address
Details about your plumbing needs
Payment method details (securely processed through trusted vendors)

Automatically Collected Information may include:

Your IP address
Device type and browser
Pages visited on our website
General location info (based on IP)
How you found us online

2. How We Use Your Information

We use your info to:

Schedule and confirm plumbing service
Respond to quotes and service requests
Improve our website and customer experience
Send updates, invoices, or helpful tips
Meet legal and licensing requirements for the State of Oregon
Keep accurate records for our CCB compliance

We never sell your information. We only use it to provide quality service and help improve our work.

3. How We Keep Your Info Safe

Your privacy is protected using industry-standard tools and practices. This includes:

Secure SSL encryption on our website
Trusted payment processing systems
Limited access to your info by trained staff only
Safe recordkeeping in line with Oregon state laws
Ongoing staff awareness and security practices

4. When We Share Your Information

We only share your information with trusted third parties when needed to complete your job or maintain business operations. These may include:

Plumbers and field staff for scheduling and service
Payment processors for secure transactions
Subcontractors or general contractors if you ask us to work with them on larger projects
Government agencies when required by law or CCB audits

We never share or sell your info to marketers, spammers, or outside vendors without a direct need or your permission.

5. Communication, Email, and Text Updates

When you contact us or sign up, you agree to receive messages from PipeWrench Plumbing. These may include:

Appointment reminders
Service updates
Invoices or receipts
Seasonal promotions or service tips
Follow-ups to check on your satisfaction

You can opt out of promotional emails anytime by clicking “unsubscribe.” To stop text messages, simply reply with “STOP.”

6. Cookies and Tracking

Our website uses cookies and simple tracking tools to help improve navigation and performance. These help us:

Understand which pages are most helpful
Show relevant services based on your location
Make sure the site works smoothly on your device

You can turn off cookies in your browser settings, though parts of the site may not work as well without them.

7. Your Rights and Choices

You can always:

Ask to see the data we’ve collected
Request corrections or updates
Ask to stop receiving marketing messages
Request to delete your personal info (where legally allowed)

To request changes or removal of your info, contact us at ken@pipewrenchpdx.com

8. How Long We Keep Your Info

We only keep your information as long as we need it for:

Plumbing job history and service warranties
Required records for our Oregon CCB license
Customer service and scheduling
Legal and insurance purposes

When we no longer need your info, we dispose of it securely.

9. External Links

Our website or emails may link to third-party sites like product suppliers, code reference tools, or contractor partners. We are not responsible for how those sites collect or use your info. Please read their privacy policies if you visit them.

10. Changes to This Policy

We may update this Privacy Policy from time to time to stay in line with new laws or better business practices. The most current version will always be available on our website with the date shown at the top.

11. Questions? Contact Us

If you have questions about this Privacy Policy or how we handle your data, we’re here to help.

PipeWrench Plumbing

📍 Serving Portland, Beaverton, West Hills, Tualatin, Downtown Portland, Tigard, Lake Oswego, West Linn, Canby, Clackamas, Sherwood, Hillsboro, Wilsonville, Gresham, Oregon City, Milwaukie, Happy Valley, and surrounding cities.

🛠️ Oregon CCB#: 254530

📧 ken@pipewrenchpdx.com

📞 971-404-6267

📧21370 SW Langer Farms Pkwy, Suite 142, Sherwood, OR 97140

🌊 Veteran-Owned and Operated

✅ Licensed, Bonded, and Insured in the State of Oregon